Frequently Asked Questions

Everything you need to know about shopping with Ruze Shoes

How long will it take for my order to ship?

Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the shoes are returned in the same condition you received them to qualify for a full refund.

Are all your products authentic?

Yes, Ruze Shoes guarantees that 100% of our inventory is authentic. We source our products directly from reputable manufacturers and authorized distributors.

Do you offer international shipping?

We ship worldwide! Shipping costs and estimated delivery times are calculated at checkout based on your specific location and the weight of the order.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and various 'Buy Now, Pay Later' options to make your shopping experience more flexible.